If for any reason you are not satisfied with your purchase, products can be returned within 14 days from the date of delivery of the order and you can choose between changing the item, receiving a credit balance and money refund.
It is clarified that returned products should be in their original condition and should not be used, worn out, washed, modified or damaged and the labels accompanying the product should be intact, exactly as they were when you received it along with the retail sales receipt or invoice. Garments and footwear on which the label has been removed, or have been used in any way other than for testing purposes, shall not be accepted for return. You should also contact “Veluso” via e-mail to email@example.com in order to be given instructions and a return code. In this case, the shipping (return) costs are borne by the consumer.
Returns are not accepted for products with the indication "NOT RETURNABLE" in their description. Returns for products from non-EU countries are not accepted.
Definitions of options in case of return:
•Replace of an item: Products can be replaced with any available alternate size or type.
•Issuance of a Credit Balance: Your credit balance will be valid for 12 months from the date of return.
• Refund. Refunds are made within15 working days from the day returned items are received and checked. Refunds are made only to the original credit card or bank account that was used to pay off the order. Processing time varies depending on the bank and the type of credit card. "Veluso" is not liable for any costs of incoming remittances to the recipient's bank.
In case of a refund, the shipping costs incurred by www.veluso.gr are borne by the customer and are deducted from the refunded amount, according to the invoice issued for the specific shipment by the courier company depending on the size and weight of the package. The invoice of the courier company can be requested and sent to the customer to certify the shipping cost.
Greece : According to the charges of the cooperating courier based on the size and weight of the package.
Europe: DHL: 15€
Non-EU countries: Non-refundable
Returns must be shipped by using the courier company indicated in the clarifying return e-mail of “Veluso”. Please advise Return instructions below
In case you want to return a product, please let us know by sending an e-mail to: "firstname.lastname@example.org" and you will receive an e-mail with specific instructions for the return.